Category Archives: Retail

Customer Experience in Garden Centres – Are they Missing a Trick?

Millions of people visit garden centres every year.   Few of us live more than a ten minute drive from one and we’re spoilt for choice. Competition is hard and the need to differentiate is crucial in this challenging market. … Continue reading




Posted in Blog, Retail | Tagged customer appeal, customer experience, customer loyalty, differentiation, emotional drivers, garden centres, gardening, how to stand out, Net Promoter Score, NPS | Leave a comment

3 Simple Rules in Retail for Driving Customer Loyalty and Differentiation

I shop at my local market every week and I love the experience.  I’m a loyal customer – I buy from the same sellers every time and I’m not alone.  But what is it that differentiates them and how can … Continue reading




Posted in Blog, Retail | Tagged customer engagement, customer experience, customer loyalty training, market differentiation, Net Promoter Score, NPS, retail, retail training, stallholders and retail, stamford market, training | Leave a comment

Mobile Phone Retail

Understanding your customers and listening to what they really need is one of the most important things any business should do if they want to grab that sale and keep their customers loyal. So many businesses get such a deep … Continue reading




Posted in Blog, Retail | Tagged benefits of customer engagement, carphone warehouse, CRM, customer appeal, customer centric, customer engagement, customer experience, customer loyalty, customer service, mobile retail, Net Promoter Score, phones4u, vodafone | Leave a comment